Assess your business, streamline operations and identify disruptors.
How do you assess your business and what do you do with that information? Do you update your business plan only when there is a crisis? How do you know that your business processes are optimized to deliver value to customers in the digital era? Have you taken the time to look at your technology eco-system to determine fit, functionality, cost of ownership and overall architecture to sustain digital customer expectations? To quickly address these questions, we've established a rapid assessment methodology that allows you to quickly identify pain points, and map out a future course of action that will ensure customer expectations are met in the digital era.
Our approach focuses on two critical aspects of your business; the operational processes that support a customer's journey and the underlying technology that needs to be in place to deliver exceptional customer, ensure sustainable growth and optimal profitability.
We focus on key processes within an organization's value chain which include:
- Product & Service Design
- Product planning
- Production & resource scheduling
- Order management
- Delivery, and
- Customer Service
For each of these processes we've developed baseline capabilities that must be in place in order to execute in a digital world. Through interviews and workshops we can quickly measure how close you are to best-practices and baseline capabilities. More importantly we make specific recommendations to help improve efficiency and driver greater customer experience and loyalty.
We focus on 8 areas within your technology eco-system to rapidly identify, risks, opportunities and overall improvement roadmap:
- Master Data Mangement
- Content Management
- Transactional Systems
A chance to talk
Lets have a brief chat about how we can help. Thank you for interest in Cartenia Group. Please CONTACT us today.